Pk look FAQ — All Your Questions Answered

No, pk look's rules allow only one account per person. If multiple accounts are found belonging to the same individual, pk look reserves the right to close all accounts and forfeit the balances. To learn more, Terms & Conditions Read.

On the login page Click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password. The entire process takes under 5 minutes.

KYC (Know Your Customer) verification is mandatory before your first withdrawal at pk look. It secures your account and helps prevent fraud. Simply upload a photo of your National ID or passport along with a selfie, and verification is typically approved within 24 hours.

You can update your email, mobile number, and address from Account Settings. However, to change your name or date of birth after registration, you'll need to contact the support team. Reach us at support@pklook.app.

The minimum deposit on pk look is ৳500, and the maximum per single transaction is ৳5,00,000. Limits may vary depending on the payment method and account type. Higher limits apply for VIP members.

Mobile banking withdrawals (bKash/Nagad) are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification is required before your first withdrawal. During peak hours, processing may take slightly longer.

Your balance is usually updated within 15 minutes of a deposit. If it takes longer, contact us via live chat or at support@pklook.app with a screenshot of the transaction. Include your transaction ID and the time for a faster resolution. Most issues are resolved within 2 hours.

pk look generally charges no withdrawal fees. However, fees may apply from your payment provider — for example, bKash or Nagad may deduct charges according to their own policies. Check the terms on the Cashier page for full details.

Live betting lets you place wagers in real time while a match is in progress. On pk look, odds update at every moment — when a wicket falls, a goal is scored, or the game situation shifts. on the Bets page Browse the live match list — this is where you have the best chance to make quick, real-time decisions.

Once a bet is confirmed, it generally cannot be cancelled. However, you can use pk look's Cash Out feature to take a partial or full return before the match ends. Cash Out is not available on all bets — it only applies to bets where the icon is shown.

If a match is cancelled or abandoned, pk look generally refunds all stakes. In certain cases, partial results may be settled — for example, if a specified number of overs have been completed. For full rules, Terms & Conditions on the page.

The minimum bet at pk look starts from ৳20. Maximum bet limits vary by event and market — major international matches have higher limits. VIP members can place bets at even higher limits. VIP Page View for more details.

Most pk look bonuses come with a minimum turnover requirement of 5x to 10x. This means if you receive a ৳1,000 bonus, you'll need to wager ৳5,000–৳10,000 before withdrawing. Each promotion has its own specific terms — for details, Promotions Page or contact support.

After receiving a free bet, you'll see a "Use Free Bet" option when selecting your payment method on the bet slip. Winnings from a free bet are paid out minus the original stake amount. Free bets are generally valid for 7 days.

Yes, pk look offers weekly reload bonuses and cashback on losing bets for regular members. VIP members receive even higher cashback rates. To see the latest offers, Promotions Page Check back regularly.

Go to Account Settings > Security > Two-Factor Authentication (2FA). You can enable 2FA using Google Authenticator or SMS OTP. Once active, a verification code will be sent to your phone each time you log in — making unauthorized access virtually impossible.

Change your password immediately and enable 2FA. Then contact us at support@pklook.app or via live chat — our team will temporarily lock your account and investigate. Never share your login credentials with anyone, and always log in only through pk look's official site.

Yes, under pk look's responsible gaming policy, you can set deposit limits, betting limits, or activate self-exclusion on your own account. For more on this, Responsible Gaming Find the details on the page.

To install an APK on Android, go to Settings > Security > enable "Install from unknown sources." Then tap the downloaded APK file to install. Once installation is complete, you can turn that option back off for security.

Start by checking your internet connection. Make sure the app is updated to the latest version. Try clearing the cache and opening the app again. If the issue persists, visit us on your web browser On the login page Go ahead. If the issue keeps happening, let us know via live chat.

Yes, the pk look app is optimized to perform well even on low bandwidth. A stable connection is recommended for live betting — 3G or above works fine. For the best experience, use Wi-Fi.