Pk look Privacy Policy — Your Complete Guide to Data Protection

Pk look (operated via the pklook.app domain) is a trusted online Sports Betting and gaming platform for members in Bangladesh. We understand that when you register or use our services, you are placing your trust in us by sharing personal information — and we take that responsibility seriously.

This Privacy Policy applies to the pk look website, mobile app, and all other digital services. By visiting pklook.app, creating an account, or using any of our services, you are considered to have accepted this Privacy Policy.

Pk look complies with international data protection standards and applicable local laws. If you have any concerns, reach out to our support team — we are committed to providing clear answers.

Pk look only collects information that is necessary for service delivery, security, and legal compliance. We do not ask for anything beyond what is required.

A) Information provided at registration

• Full Name (as per National ID)
• Date of birth (for age verification)
• Mobile number and email address
• Current Address
• Preferred username & password

B) Information Collected During KYC Verification

• Copy of National ID (NID) or passport
• Proof of address (utility bill or bank statement)
• Payment method verification details (bKash/Nagad number)
• Selfie or photo if required

C) Information Collected Automatically During Use

Pk look collects your data solely for specific, legitimate purposes. Every piece of information has a clear reason behind it — as detailed below:

• Account Management: To ensure secure registration, login, and account protection.
• Service Delivery: To process betting, gaming, deposit, and withdrawal transactions.
• Age & Identity Verification: To verify 18+ status and complete the KYC process.
• Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Customer Support: To resolve your questions and complaints promptly.
• Personalized Experience: To show you bonuses and offers tailored to your preferences.
• Legal Obligation: To meet regulatory requirements and maintain records.
• Platform Improvement: To analyze user experience and improve our services.

Pk look does not share your personal information unnecessarily. However, in certain situations, limited sharing is unavoidable. The full list is provided below:

Who Your Information May Be Shared With

• Payment Providers: bKash, Nagad, Rocket, or bank — to process your transactions. Only the necessary payment details are shared.
• Identity Verification Agencies: With authorized third parties to complete the KYC process.
• Law Enforcement: When required by court order or legal obligation.
• Regulatory Authorities: Audit data as required by licensing authorities.
• Technology Partners: For platform operations, but strictly under confidentiality agreements.

What We Never Do

• Selling data to advertisers or marketing agencies.
• Sharing with unrelated third parties without your consent.
• Transferring data to anonymous or unknown third parties.

Pk look maintains strict Data Processing Agreements (DPAs) with all third parties with whom data is shared.

Pk look uses cookies and similar technologies on its website and app. These help provide a smoother browsing experience and keep the platform running effectively.

Types of Cookies

Cookie Controls

Cookies can be disabled or cleared at any time through your browser settings. However, disabling essential cookies may affect login and betting features. For the mobile app, manage cookie settings through the app's privacy menu.

Pk look employs industry-leading technical and administrative measures to protect your data. It's not just technology — our entire team is trained in data protection.

• 256-bit SSL/TLS Encryption: All data transmissions are carried out through encrypted channels.
• AES-256 Data Encryption: Sensitive data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Round-the-clock monitoring to prevent unauthorized access.
• Regular Security Audits: System audits conducted by third-party specialists.
• Limited Access Policy: Only authorized personnel have access to the data they need.
• Data Backup: Regular encrypted backups are stored in a secure location.

As a pk look member, you have fundamental rights over your personal data. We fully respect each of those rights.

• Right to Access: You may find out exactly what information we hold about you.
• Right to Rectification: You may request a correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may opt out of certain uses of your data.
• Data Portability: You may request a copy of your data.
• Right to Object: You may request to opt out of marketing communications at any time.

To exercise these rights, email us at support@pklook.app or reach out via live chat. We will endeavour to respond within 30 days. In some cases, legal obligations may prevent complete deletion of data — you will be informed of the reason if this applies.

Pk look does not retain your data indefinitely. Each type of information has a defined retention period.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified. Data relevant to ongoing legal proceedings may be retained for an extended period.

Pk look is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

• Age verification is carried out at the time of registration.
• Age is re-verified during the KYC process.
• If an underage account is identified, it is immediately suspended and all associated data is deleted.

Pk look may update this Privacy Policy as needed. When changes are made, the following steps will be taken:

• Whenever the policy is updated, the "Last Updated" date on the website will reflect the change.
• For significant changes, you will be notified via your registered email or app notification.
• Continued use of pk look after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

The latest version is always available at pklook.app/privacy-policy. Previous versions may be sent by email upon request.

For any questions, complaints, or requests regarding this privacy policy, please get in touch. pk look's dedicated privacy team is here to assist you with everything.

• Email: support@pklook.app
• Live Chat: Available 24/7 at pklook.app
• Response Time: Usually within 24–48 hours

Once a privacy request is submitted, a reference number will be provided and a formal response will be issued within 30 days.